Arceron Mobile Workplace
People love a new mobile, but they hate migrating to one.
A new phone, tablet or laptop should be exciting, not disruptive. Especially when it involves hundreds or even thousands of devices. Whether it’s a company-wide mobile migration, device refresh project, MDM deployment or telecom rollout, I help organizations make the transition as smooth as possible. From planning and preparation to user guidance, communication and hands-on support. I can limit downtime, minimize frustration, reduce support tickets and help people get back to their core productivity much quicker.
In reality, most of your users will migrate to their new devices during work hours. Some will manage on their own, while others may need more support, get lost in frustration or abandon it altogether and keep using their old device. They might need password resets, MFA recoveries, or simply the reassurance and guidance that everything is being transferred correctly.
Here’s some of my favorite personal challenges during my many (many, many) corporate migration classes and remote sessions:
“My iCloud account’s security code (2FA) is configured to my daughter’s mobile phone number” (She didn’t pick up initially)
“My WhatsApp history needs backing up, because I have a lot of sales agreements made there” (Company policies anyone?)
“My crypto ledger was automatically copied to my new device right?” (Guess where the recovery phrase was stored)
“That recovery e-mail address is from my former employer” (Awkward phone call with them followed)
“Can we speed this migration up, I have a meeting in 12 minutes” (Had almost 200GB of not-backed up media files)
“I don’t have a Google/Apple/Microsoft/Samsung account” (The following password reset e-mail suggested otherwise)
“I don’t need a password manager. I remember all of my passwords.” (Didn’t)
“Thanks, but I will figure this phone transfer out on my own” (Came back 30 min later)
Doing a migration successfully is about helping people. I focus on the user experience just as much as the technology. Whether it’s a technical deployment, assisting your administrators, leading a migration classroom with personal assistance, or providing step-by-step documentation, my goal is to get your people back to being productive again as quickly as possible while safeguarding a solid secure setup that fits your specific organizational needs. I also offer loads of possibilities for providing an enjoyable user experience, rather than a frustrating one.
The technology setup is essential. The security configuration is important. The experience for your users matters a lot too!
I can help you with:
– User onboarding and migrations
– Project planning and communication
– Home or office delivery of pre-configured devices
– Apple DEP & Samsung Knox deployments
– Microsoft Intune & Mobile Iron configurations
– Mobile Device Management (MDM) setups
– Mobile Application Management (MAM) setup for BYOD
– Telecom subscription management & deployments
– End-user training, assistance and documentation